Terms and Conditions
Terms & Conditions policy for Hotel Grand Serene.
- As per government regulations, we CAN’T check in any foreign guests without a valid passport and valid travel visa. All Indian guests MUST present one of the following: Passport copy, valid driving license, Voter ID card or Aadhar Card. PAN Card is not acceptable as proof of ID as per government rules.
- The hotel reserves its right of admission. Accommodation can be denied to guests residing in the same city. The same shall also be applicable in case incorrect information is provided in the reservation form ( e.g. : incorrect city )
- It is unlikely that we will change or cancel your booking once it is confirmed. If we do make changes then we will inform you as soon as we reasonably can. We reserve the right to make changes that are not significant and to correct errors in your booking details at any time without being liable to you.
- Sometimes an unintentional mistake of publishing inaccurate information on the site may occur (e.g. the price, description or availability).As always contact us if you have any problems in your travels or would like to change or rearrange your reservation.
Limitation of Liability: Any refund will be returned only in to the same Credit /Debit Card account / bank account / through Air pay payment gateway or any other method which was used to send the advance. It may take up to 14 working days to refund the amount from the date of cancellation email. We do not accept liability where any form of loss or damage whether by reason of death, injury, illness or otherwise. Any such loss caused by unusual or unforeseeable circumstances beyond our control the consequences of which could not have been avoided even if all due care had been exercised or where any loss or damage is due to an event which we could not have either foreseen or forestalled. The property will not be in any breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and other related services by reason of Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Compliance with any Law of Government Restraint Order, Rule Regulations, Strikes, Lock Outs or any other cause not reasonably within the control of the hotel. Grand Serene does not accept any liability for any failure by hotel to comply with these conditions where such failure is due to circumstances beyond its reasonable control.
Your Responsibility :
- Legitimate reservations: You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party web sites or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand. While it is true that we serve guests from all over the globe, we must maintain strict local Indian social rules about unmarried Indian couples staying together. We apologize for this measure, but find that it is in keeping with the highest standards of conduct to do so. If this is your intent, please don’t book at our hotel room by email or any online sites. If you book online we will cancel your reservation on arrival. Recently we have seen our trust in this matter abused. Thank you for your understanding.
- Insurance: For your own protection, you and all members of your party must have suitable insurance (including insurance to cover the costs of cancellation of your holiday and the costs of assisting you if you or your party has an accident or becomes ill ) for the full period of your holiday.
- Passport and Identity proof: You must ensure that you have a valid passport and any necessary visas for foreign guests and for Indian Nationals ID proof is required for Check-in. Please carry your relevant papers with you.
- Governing law Substantive laws of the Republic of India. All subject to Mysore Jurisdiction only.
Disclaimer: The inclusion of any links on our website does not imply a recommendation or endorsement of any sort. We take no responsibility for and will not be liable for the website being temporary unavailable due to technical issues beyond our control.
Privacy Policy: Hotel Grand Serene respects your right to privacy. Any personal information that you share with us, like your name, date of birth, address, marital status, telephone number, credit/debit card particulars and the like, shall be entitled to privacy and kept confidential. Hotel Grand Serene assures you that your personal information shall not be permitted to be used/disclosed, save for the purpose of doing the intended business with you, or if required to be disclosed under the due process of law. If you have any questions or concerns regarding your privacy issues, please do not hesitate to contact us hotelgrandserenemys@gmail.com or booking@hotelgrandserene.com or mobile no – +919900269926
Restaurant Policy: The Scenic Multicuisine Restaurant and Ignite Lounge Bar and Kitchen is accessed through our hotel lobby, thus we must be ever vigilant to ensure the comfort of our staying guests. As such, we request “local resident families” to make a prior booking at the restaurant (we might ask for ID for visiting our restaurant).
We appreciate that you have thought of us as a celebration location, please appreciate that we have traveling families & children under our roof. Please keep silence in lobby, corridors and staircases especially during night time as hotels guest might be resting.
Our parking is limited and reserved for tourists visiting
