Reservation and Canellation Policy
Rooms Reservation:
- We advise you to book rooms for better deals through our hotel website (www.hotelgrandserene.com ) For confirmed guaranteed reservation make sure to book online in spite of telephone call or by email. Quick web check-in option is available at “BOOK NOW”
- Indian GST 12% Service Tax. (Effective from July 2017.)
- Check-in time is from 12.00 noon & check-out until 11.00 AM
- Extra Person/Bed Rs.1200 per night. Children aged 6 years and older are charged. For children below 6 years sharing with adults is complimentary with existing bedding.
- We accept Visa, Master card (credit or debit card) and various Indian net banking channels or through online air pay secured channel. All reservation by email or phone calls needs to be guaranteed by credit card details. We will not charge from your credit card. A one rupee transaction will conducted to check the authenticity of your card – which then will be refunded immediately. It will reflect in your bank statement.
- Earlier check-in is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
• We offer discounted rates during the low season. Peak season contains a surcharge
Cancellation policy for Hotel Grand Serene.
- Prior to 3 days of check-in date, no cancellation charges will be levied.
- 3 days to check-in date, a cancellation charge of 100% of total booking amount will be charged. A one-day retention will be charged if guest informs us through email before 12:00 noon of arrival date about room cancellation.
- In case of no show with no communication about cancellation full booking amount we be charged. Guaranteed reservation room will be held for the guest till next day 6:00 am of arrival date, after which it will be treated as no show booking.
- In case of dates change existing booking needs to be cancelled, see cancellation policy. Reservation of rooms on new dates will be subject to availability.
