Privacy Policy

Privacy Policy

All material found in the pages of this Website is protected under the copyright laws of India. Certain names, words, titles, phrases, logos, icons, graphics or designs in the pages of this Website may constitute trade-names, trade-marks or service marks of Hotel Grand Serene or its affiliates, or Hotel Grand Serene or its affiliates may have been licensed to use them. The display of trademarks, trade names or service marks on pages at this Website does not imply that a license of any kind has been granted to anyone else.

General Principles

Protecting your privacy is very important to us. We have developed this Privacy Policy to protect your personal information and keep it confidential.

We do everything we reasonably can to protect your rights of privacy on systems and websites controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Site. You should take note that the information and privacy practices of our business partners, advertisers, sponsors, or other sites to which we provide hyperlinks may be different from ours.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests regarding your personal information or our policies and procedures, and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy, ‘Hotel Grand Serene’ refers to Hotel Grand Serene, Mysore, located at No 850/3, N- 12/3, Vasantha Mahal Rd, Ittige Gudu, Mysuru, Karnataka 570010. The words ‘we’ and ‘Hotel Grand Serene’ do not include third-party hotel owners or third parties involved in the delivery of services, however, we have requested such hotel owners and third-party suppliers to abide by the terms of our Privacy Protection Policy. In this policy, personal information means information about you that is personally identifiable, like your name, address, email address, or phone number, and that is not otherwise publicly available and is not part of your work identification.

HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION

• By making a reservation or by using Hotel Grand Serene services.
• By registering on the Everyone’s an Original website.
• By providing the information to us by participating in a marketing initiative.
• By visiting our website.

Below, we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it. When you voluntarily send us electronic mail, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our website or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, email address, or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email, or Whatsapp about our products and offers, even if your number has DND activated on it.

MAKING A RESERVATION

When making a reservation or using Hotel Grand Serene services, it is necessary to have information in order to identify you, contact you, and to process your purchase and requests. This information usually includes your name, address, phone number, email address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your services such as the type of room, type of bed, and the like. You may wish to have your purchase of Hotel Grand Serene services recognized in a third party’s loyalty program with which Hotel Grand Serene has a relationship. To do so will require you providing us certain verification information such as your membership number in the third party program. We also offer special discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth in order to verify this upon check-in.

Hotel Grand Serene is a family of management companies that manage hotels for third party owners. Your personal information is shared with the third party owner of the hotel where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction. All hotels that are managed by Hotel Grand Serene are required to agree to abide by the terms of this Privacy Protection Policy.

From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

Hotel Grand Serene may use the information you provide to send you offers and information about Hotel Grand Serene services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to Hotel Grand Serene which will manage the distribution.

If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to bookings@hotelgrandserene.com, using the subject line “Unsubscribe”, so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.

REGISTERING ON THE EVERYONE’S AN ORIGINAL WEBSITE

Individuals interested in sharing their experiences at Hotel Grand Serene may wish to do so through our Everyone’s an Original website. Although registration is not required to view the site, it is required to enable sharing and other functions on that website. The personal information you provide during registration is used to validate your identity and to enable us to manage and administer your contributions to the website, and to contact you regarding your contributions or use of the website. We may also use your information to contact you about updates or changes to the website, shared content that may be of interest to you, or other offers and information related to Hotel Grand Serene or marketing partners whose products and services may be of interest to you.

We may from time to time use third-party service providers to facilitate the operation of Everyone’s an Original website. As a result, your personal information may be accessed, administered, or stored by such third parties to the extent reasonably required for them to perform such services. Some service providers may be located in other jurisdictions that do not have privacy legislation similar to that found in Canada, and information in such jurisdictions may be accessed pursuant to the laws of those countries.

HOTEL GRAND SERENE OFFERS YOU THE ABILITY TO RECEIVE TARGETED, TIMELY NOTIFICATION OF TIME-SENSITIVE OFFERS